Passengers left stranded in Montreal and Paris by discount airline Level are now thinking about a class action lawsuit.
This is after they were stuck when the new airline cancelled their flights earlier this week, leaving many in limbo.
Donnacona resident Kevin Fournier thought his $400 Montreal-Paris return flight from Level was a great deal.
But ever since his flight was cancelled Monday, he's had to fork out $1200 for an Air Transat flight back to Montreal Thursday because he said Level couldn't guarantee when they'd be able to fly him out. The next scheduled flight was July 28.
"I couldn't take that. I can't afford to miss two weeks of work," said Fournier in a phone interview with CJAD 800.
Fournier said the airline hasn't been forthcoming with any information.
"I'm kind of mad. It's frustrating because you call Level, they have customer service but they don't tell you anything," said Fournier.
"They told me, "You should call Iberia," which is, like, their main company. When I call Iberia, they tell me, 'No, that's not us, you have to talk to Level,' so you call back Level. You just bounce around."
Fournier said he had to negotiate more nights with the hotel because Level only booked him for one. He said Level will only pay for meals at the hotel but just for breakfast.
Fournier said he's filled out forms for reimbursement in Europe according to its passenger rights regulations.
But he said he's not so confident he'll get money back from Level for his flight back home and other expenses.
Fournier said he and other passengers are now thinking class action lawsuit.
"This company has to do something about that. They can't just get away with that and tell us it's alright," said Fournier.
"I'm never going to take a Level flight again."
CJAD 800 received this statement from Level.
"We had to cancel the flights on Saturday (July 14th from Montreal to Paris) and Monday 16th (Paris-Montreal and Montreal-Paris) our passengers were due to travel on, due to operational issues.
Our colleagues and partners have been working on re-booking or re-routing customers onto alternative flights since disruption happened. We apologize for this disruption to our customers’ holidays and travel plans.
As a standard procedure, all our passengers have been automatically booked on the next available LEVEL flight to their destination.
In addition, and considering the above might not be appropriate for some of our passengers, we also offered them other options, such full refund for their flights, be booked on a different airline via our partner at the airport (depending on availability) or, should none of previous options be acceptable, customers can re-book themselves on available flights with other airlines and claim costs back from LEVEL.
Of course, our passengers will also be able to claim expenses for meals and accommodation during their delay.
Again, we do understand our passengers’ frustration and disappointment, and are sincerely sorry for this situation. We shared these options with them so they can opt for the most suitable alternative and reach their final destination as soon as possible."